Spa Policies

You Must Cancel or Change Appointments
No Later Than 24 Hours in Advance to Avoid Penalties!

24 Hour Cancellation Notice
 If you do not give us a 24 hour time period when changing or canceling your appointment, there will be a 50% Service Fee due or charged to the credit card we have on file under your account. Our therapists ONLY get paid when they have appointments, so if you do not show up or cancel at the last minute, they do not get paid for that entire time they could have scheduled another client. Please respect this fact and our therapists.

No-Show Fee's

 If you do not show up to your appointment, TANZ SPA has the right to charge the card holder 50% of the service price which will not be refunded.  If you reschedule within 14 days, the 50% will be credited towards the total amount due at the end of your appointment.
Any time after 14 days, there will be no refunds or spa credits.

Late to Appointments

 If you are more than 5 minutes late to any appointment, you will lose that appointment time in order to allow following clients their full service time, and protect our employees schedules. No refunds will be issued.

Check Policy

We do not accept checks over $50.00. All personal checks require a drivers license and current address and phone number. Any returned checks will require a $25.00 Returned Check Fee.  Once a check has been returned, you will lose all check privileges. Your account will be locked until all funds are paid in full. Failure to pay in a timely manner will result in legal action. We have the right to refuse checks from anyone.

Credit Card Holds
 Any service over $50.00  (or) two or more services on the same day will require a credit card hold to reserve the appointment. If we do not have a card on file, you must be responsible for paying the Cancellation Fee's if you do not cancel within the 24 Hour Window. Gift Card's will be treated as a "card on file" just as if they were a credit card.

Cancellation Name List

TANZ SPA has the right to add your name to a "cancellation name list" if you have been a no-show, missed appointments, or been regularly late to appointments. Anyone on this list must pre-pay all appointments, or leave a valid credit card on file and will be responsible for any
penalties if appointments are continued to be missed.

*The policies are to protect other clients wishing to make appointments, and our service providers. Our therapists are only paid when they have clients, and no shows or cancelled appointments at the last minute results in not enough time to replace those openings.*

Return & Refund Policy

 There is a no return policy on skincare or tanning products. Any other approved returns must be made within 10 days for a Store Credit Only. No cash refunds and no returns on gift cards. Spa treatments are non-refundable. Additional services may be offered to you at a discounted rate. 

Spa Finder® Gift Cards
 If you are using a Spa Finder gift card, you may NOT use it towards any sale, discounted, or promotional services or products. Spa Finder® keeps a percentage of the gift cards resulting in our service providers getting only part of the actual dollar amount.

 Sorry for any inconvenience.   

 TAN & SPA POLICIES

Sauna & Guests

 There will be a $5.00 per person charge if you wish to have a friend join you in our Sauna. You will be allowed to refer a friend to use the sauna and get a one time $5.00 credit per referral in Spa Dollars.

Tanning Age Limits

 Our age limit for UV Tanning Beds is 15 years and older.
A parent signature (must be present to sign) is required for UV-Tanners
 under the age of 18. This is a State Law.
Our age limit for UV-Free Spray Tanning is 10 years and older.
Our age limit for UV-Free Acne Infrared Bed is 12 years and older.

Suggestive Behavior 

 We have a strict policy on professionalism in our spa. No inappropriate comments, behavior, or suggestive motions will be tolerated. You must be professionally draped and covered across the chest and groin area during all treatments. Any acts in question will be reported to management immediately. For the safety and comfort of our service providers, your service may be ended at any time if our providers feel uncomfortable. No refunds will be issued and you will be asked to leave the spa.